Terms

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Terms and Conditions:

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice

Hughwear is committed to respecting the privacy and security of your personal information. The following online privacy policy, updated in April 2012, describes the information we collect and how we use it. By using this website, you consent to our privacy policy.

Collecting Information

Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your visit for trends and statistics, but you will remain anonymous unless you tell us who you are. Once you choose to give us your personal information, you are not anonymous to us. For more information, see "Cookies " section below.

We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:

Purchase

Request to receive communications

Participate in a promotion or other website feature

In order to better understand your preferences and better serve you, we may combine information you give us online with other information from Hughwear sources, transactions and communications. This may include data from Hughwear stores, direct mail, events, or online marketing. We may also combine that information with data that is publicly available and data that we receive from other reputable sources. This data may include postal address updates and demographic data. We collect information about gift recipients to fulfill the gift purchase, respond to customer service inquiries and for analysis purposes only. All data combined and stored with online data is protected by this privacy policy.

Using Information

We may use the information we collect to:

Customize and/or personalize your communications and shopping experience

Better respond to your customer service inquiries

Communicate with you about your purchase, account information, or customer service needs

Communicate with you about our products and events, and for other promotional purposes

Improve our business

Administer contests, promotions, surveys or other website features

Sharing Information

For the purpose of operating our business, we may transfer information between Hughwear and our preferred service providers who use that information only to conduct Hughwear business. For example, they may handle Hughwear's credit card processing, shipping, data management; email distribution, market research, information analysis, and promotions management. We may also share your information to administer a website m, and in that case will notify you before you give us your information. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.

From time to time we might establish a business relationship with carefully selected persons or companies whom we believe trustworthy. These are known as our Select Partners. In such cases we might share and cross-reference information, including personally identifiable information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. If you prefer that we do not share any information with these companies, please contact us.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Protecting Your Information

We use a variety of security measures, including sophisticated encryption and authentication tools, to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above. We do not store your credit card information in any of our databases. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.

Cookies

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience. For example, we use cookies to:

Remember the items in your Shopping Cart

Recognize you when you return to our website

Enable you to use Express Checkout

Analyze visitor behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Mozilla Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses. We may also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our website and your interaction with our communications, including advertising

Unsubscribing, Removing or Modifying Your Information

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Hughwear or would like to update or change your personal information or preferences, follow the instructions below.

Registration Information, Email and Other Subscriptions

To modify or delete entirely the information you have provided during registration, please login and update your profile. To unsubscribe from an email, please follow the instructions in any email you receive. You can also send a request. Be sure to include your first and last name and account email address in the "message" box.

Communications in Progress and Sales & Service Information

Please note if you have unsubscribed from any Hughwear communications, due to production schedules, you may receive communications already in production. Also, if you request your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.

Children's Privacy

We do not knowingly collect personal information from children under 13.

Policy Changes

We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was last modified April 2012.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Security

We take security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the Internet. All information that you provide during the shopping process is encrypted for your protection and held completely confidential.

We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.

Return Policy

We guarantee 100% satisfaction. However, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days. Items must be in new, re-sellable condition.

A return authorization code is required on all returns and can be requested by sending an email to service@hughwear.com. Please reference your original order # and reason for returning the item.

For a refund of the purchase price, items must be returned within 30 days from the date of shipment. Item(s) must be returned in new condition to ensure full credit. Please note that shipping charges will not be refunded for returned merchandise.

Notwithstanding, all returns to Hughwear for a merchandise refund will be at the sole discretion of Hughwear upon inspection. Evidence of wear, markings, and unsanitary appearance will disqualify a refund. If we deem the product un-sellable we will contact you with an option to have the item shipped back to you free of charge.

We ask that you do not return merchandise, which is damaged, defective, or different than what you ordered. If you received the wrong item, or if the item you received is damaged or defective please email us at service@hughwear.com.

If you are returning an item for a refund, please be aware that you will be refunded for the price of the item only. Original shipping charges and return shipping charges will not be refunded. If you are returning an item for an exchange, you will not be billed additional shipping charges for the shipment of the exchange item.

If your shipment is deemed undeliverable for any reason, it may be returned to our warehouse. You will be automatically refunded for the price of the merchandise as soon as your order is put back into our inventory. Shipping charges will not be refunded.

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